Emergency & Crisis Resources – Pretoria (Menlyn East)

Important: This website is not a crisis service and messages are not continuously monitored. If you or someone else is in danger, call emergency services immediately and stay on the line.

Nearest 24-Hour Hospital (Centurion)

Netcare Unitas Hospital
866 Clifton Ave, Die Hoewes, Centurion, 0163
Phone: 012 677 8000
Hours: Open 24 hours

Emergency Number (Immediate Danger)

South Africa’s national emergency service is available 24/7. Dial 112 from any cellphone (or 10111 from a landline) to reach the emergency call centre for police, ambulance, or fire services. Operators will dispatch the appropriate service. This number is toll‑free and covers Pretoria, including the Menlyn / Menlyn Maine area.
Reference: expatica.com

Police (SAPS Emergency)

The South African Police Service provides 24/7 emergency support. Call 10111 for immediate police assistance (toll‑free). This connects you to the nearest police station or response unit. For non‑emergencies or anonymous tips, Crime Stop: 08600 10111.
Website: saps.gov.za | Reference: expatica.com

Ambulance (EMS – City of Tshwane)

For medical emergencies in Pretoria, dial 10177 (toll‑free) to connect with Metro EMS (Emergency Medical Services) which provides 24/7 ambulance response. Dialling 112 from a mobile phone will also reach emergency medical services. These lines route nationally but serve Pretoria East.
Reference: expatica.com

Mental Health Crisis Line

The South African Depression and Anxiety Group (SADAG) operates a 24/7 toll‑free helpline for mental health crises (depression, anxiety, trauma, etc.). Call 0800 456 789 for immediate counselling and referral support (SADAG’s “Cipla Mental Health Helpline”).
Hours: 24/7 national line. Website: sadag.org

Suicide Prevention Hotline

SADAG also runs a 24/7 Suicide Crisis Helpline. Call 0800 567 567 for immediate support if you or someone you know is contemplating suicide. Trained counsellors are available around the clock.
Hours: 24/7 national line. Website: sadag.org

Gender‑Based Violence (GBV) Helplines

These lines are national and serve Pretoria. Website: justice.gov.za (Dept. of Justice – GBV Command Centre) | gbvf.org.za

Volunteer EMS (VEMRU)

VEMRU (Volunteer Emergency Medical Response Unit) is a non‑profit offering free emergency medical response in Pretoria East (including Menlyn). They provide 24/7 pre‑hospital care and first response (stabilising patients until an ambulance arrives) and are well‑known for fast local response.
Contact: 082 893 6873 for immediate dispatch. Website: vemru24.co.za

Private Ambulance Services

These services operate 24/7 and serve Pretoria; costs are usually covered by medical aid or membership.

Disclaimer

These emergency and crisis lines are independent resources and are not affiliated with Soulwell Therapies. They are provided for information only. Always remain on the line and follow operator instructions when seeking emergency help.

Last updated: 2026-03-01